Refund policy
Last updated: November 12, 2026
We want you to love what you order from Iconic Wear. If something is not right, you can return it within 30 days of delivery for a full refund.
Return window
You have 30 calendar days from the date your order is delivered to request a return.
Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed and unaltered
- In their original condition, with all original tags attached
- Returned in their original packaging where possible
Gift cards cannot be returned or refunded.
How to start a return
- Email us at support@iconicwear.co with your order number, the item(s) you would like to return and the reason for the return.
- We reply within 1 business day with your return authorization and the address to send your return to.
- Pack the item(s) securely and ship them using a tracked shipping service. Please keep your tracking number until your refund has been processed.
Please do not send items back without contacting us first. Returns sent without a return authorization, or to the wrong address, may not be able to be processed.
Return shipping costs
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect (see below), in which case we cover them in full. Your original shipping was free, so nothing is deducted for it, and we never charge restocking or handling fees.
Refunds
Once your return arrives and has been inspected, we email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving the item. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.
Refunds are issued in the currency you paid in, for the full price paid for the returned item(s), including any applicable taxes.
Exchanges
Need a different size or color? Email us at support@iconicwear.co and we help arrange an exchange, subject to availability. Alternatively, you can return the original item for a refund and place a new order for the item you want.
Damaged, defective or incorrect items
If your order arrives damaged, defective or is not what you ordered, please email us within 14 days of delivery with your order number and a photo of the item. We make it right with a replacement or a full refund at no cost to you, including any return shipping.
Order cancellations
You can cancel your order free of charge at any time before it has shipped. Email us at support@iconicwear.co as soon as possible with your order number. Once an order has shipped it can no longer be cancelled, but you can return it under this policy once it arrives.
Late or missing refunds
If you have not received your refund within 10 business days of us confirming your return, please first check with your bank or card provider, as processing times vary. If you still have not received it, contact us at support@iconicwear.co and we look into it right away.
Contact us
Questions about a return? Email support@iconicwear.co. We are available Monday to Friday, 9:00 AM to 5:00 PM ET, and aim to reply within 24 hours.
Iconic Wear is operated by Highland Commerce PTY LTD (ABN 97 695 098 116), 5 Fairway Drive, Kew East, Melbourne VIC 3079, Australia.